At House of Kids, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns and exchanges within 14 days of the delivery date. Please follow the guidelines below to initiate a return or exchange:
1. Initiate the Return:
Customers must contact us at email@example.com to initiate the return process. Please provide your order number and a brief explanation of the reason for the return or exchange.
2. Return Eligibility:
To be eligible for a return or exchange, the item must be in its original condition, unworn, unwashed, and with all original tags and packaging intact. We cannot accept returns on items that show signs of wear or damage.
3. Return Shipping:
Customers will be responsible for covering the return shipping costs. We recommend using a trackable shipping method to ensure the item's safe return. House of Kids is not liable for any lost or damaged packages during the return process.
4. Inspection Process:
Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria. Please allow up to 2 business days for the inspection process to be completed.
5. Refunds or Exchanges:
Upon successful inspection, we will process your refund or exchange. If you opted for a refund, it will be issued to the original payment method used for the purchase. Please note that it may take a few business days for the refund to reflect in your account, depending on your bank or payment provider.
If you requested an exchange, we will ship the new item to you promptly after completing the inspection.
6. Non-Refundable Items:
Some items may not be eligible for returns or exchanges due to hygiene or other reasons, such as undergarments, swimwear, items on sale or personalized items. Please check the product description or contact us if you are unsure about the eligibility of an item.
7. Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at firstname.lastname@example.org with relevant details and photographs. We will work with you to resolve the issue as quickly as possible, either by providing a replacement or a refund.
If you have any further questions or need assistance with the return process, feel free to reach out to our customer support team. We value your satisfaction and will do our best to ensure a smooth and hassle-free return or exchange experience.
Thank you for choosing House of Kids for your shopping needs!